IT Infrastructure Engineer

Issac
Henderson

7+ years building networks, managing systems, and securing infrastructure across finance, healthcare, and enterprise — grounded in Zero Trust principles.

Available for Hire New York, NY BICSI INST1 AWS Solutions Architect CCNA → In Progress OSHA 30
View Experience Get In Touch
About

Building Networks.
Securing Systems.

New York-based IT Infrastructure Engineer with 7+ years across network operations, systems administration, and physical infrastructure. I've built and secured environments for Fortune 500 firms, healthcare systems, and enterprise hospitality.

I operate where technical execution meets security — terminating fiber in a telecom room, managing IAM for 10,000+ users, or scripting automation. Everything is Zero Trust-aligned.

Currently focused on the CCNA, sharpening the network engineering fundamentals that anchor my work.

Cisco CCNA — Active Study
Routing & Switching · OSPF · VLANs · ACLs
Progress
status.sh
$whoami
→ Issac Henderson, IT Infrastructure Engineer
$uptime
↑ 7+ yrs · 99.97% SLA · zero-trust aligned
$cat certifications.txt
✓ BICSI INST1  ·  ✓ AWS Solutions Architect
✓ OSHA 30 + SST 40  ·  CCNA in progress
$ping buildwithissac@gmail.com
PONG — ready to connect.  
Name
Issac Henderson
Location
New York, NY
7+
Years Experience
99.97%
SLA Uptime
10K+
Users Managed
50+
Client Sites
Skills

Technical Stack

Infrastructure
Cat5e/Cat6/FiberBICSI CablingPatch PanelsUPS ManagementFirestoppingJ-Hooks / Ladder RacksTBB GroundingLC/SC FiberOLTS Testing
Network Ops
Cisco Routing/SwitchingSonicWall FirewallDHCP / VLANsTCP/IPPoE SolutionsSophosNOC OperationsOSPF (CCNA)ACLs (CCNA)
Security & IAM
Okta SSO/MFACyberArk PAMZero TrustActive DirectoryAzure ADCitrixIAM Lifecycle MgmtANSI/TIA-607
Systems & Tools
Windows ServerGroup Policy (GPO)Datto RMMAWS (SAA-C03)SCCMServiceNowPowerShellOffice 365Google Workspace
Experience

Work History

Jan 2026 — Feb 2026
Brooklyn Networks
BICSI INST1 Trainee · NYC
  • Installed BICSI-standard Cat5e/Cat6 and fiber optic cabling — pulling, routing, and terminating at TR patch panels to commercial performance specs.
  • Built ANSI/TIA-607 compliant grounding and bonding systems for equipment racks; applied code-compliant firestopping across fire-rated barriers.
  • Terminated LC/SC fiber using mechanical cleaving and UV cure; validated dB loss margins via Tier 1 VFL and OLTS testing.
BICSI INST1 Certified
Nov 2023 — Feb 2024
BioLife Plasma Services
Enterprise Escalation Analyst · Remote
  • Served as Tier 2 escalation point, resolving 50–100 ServiceNow tickets daily at a 95% first-contact resolution rate.
  • Authored Salesforce KB articles and templates that cut three major recurring ticket categories by 30%.
95% First-Contact Resolution
Apr 2022 — Nov 2023
Wells Fargo
IAM Administrator · Remote
  • Administered an enterprise Okta environment for 2,000+ users — SSO, MFA, lifecycle management, and third-party integrations — at 99.97% uptime.
  • Secured access for 10,000+ global users across financial and healthcare compliance environments using Okta, Citrix, CyberArk, and Wells Fargo Password Manager.
99.97% SLA Uptime · 10,000+ Users
Jul 2021 — Apr 2022
Resource Computer Solutions
Network & System Admin · Dallas, TX
  • Managed IT infrastructure, network security (Sophos), and Office 365 across 50+ client sites via Datto RMM in a multi-tenant MSP environment.
  • Led escalation response for site-wide outages — routing failures, DHCP scope exhaustion, and offline SonicWall appliances.
  • Ran NOC backup sessions and wrote automation scripts for server health monitoring across the client portfolio.
  • Performed onsite low-voltage cabling, UPS racking, and network upgrades; served as primary vendor liaison.
50+ Client Sites
Oct 2016 — May 2021
Topgolf
Support Operations Specialist · Remote
  • Led digital transformation from manual workflows to a centralized Google Sites knowledge base, standardizing processes for 170–200+ weekend inquiries.
  • Designed and deployed Google Workspace architecture and IVR logic across 60+ venues — reduced call processing time by 85%, saving an estimated 16,170 hours annually.
16,170 Hours Saved Annually
Jan 2016 — Jul 2016
New York Life
Project Manager Intern · NYC
  • Built digital transformation governance frameworks for 7+ business units; created a Risk Analysis Matrix that cut project delays by 25%.
  • Trained 15+ cross-functional teams on Jira and Confluence; led Agile estimation workshops covering story points, T-shirt sizing, and planning poker.
Credentials

Certifications

Cisco
Cisco Certified Network Associate (CCNA)
In Active Progress
Amazon Web Services
AWS Certified Solutions Architect – Associate
Certified
BICSI
BICSI Installer 1 (INST1)
Certified
Essential Safety Communications
OSHA 30-Hour Construction
Certified
Essential Safety Communications
NYC 40-Hour Site Safety Training (SST)
Certified
Dallas College
Site System Administration + Cisco ICND1 & ICND2
Completed
Education
Dallas College — Dallas, TX
Associate of Arts and Sciences (A.A.S.)
Projects

Selected Work

01
IAM / Security
Enterprise Okta SSO Deployment
SSO, MFA, and lifecycle management for 2,000+ users at 99.97% uptime across strict compliance environments.
OktaCyberArkZero Trust
02
Network Infrastructure
Multi-Site MSP Network Ops
Network security and infrastructure across 50+ client sites via Datto RMM in a multi-tenant MSP environment.
SonicWallDatto RMMSophos
03
Structured Cabling
BICSI-Standard Fiber Install
End-to-end Cat5e/Cat6 and fiber installation with TIA-607 compliant grounding and Tier 1 OLTS verification.
BICSILC/SC FiberOLTS
View All Projects
Contact
Let's build something solid.

Open to infrastructure, network engineering, and IAM roles — New York or remote.

Get In Touch
buildwithissac@gmail.com +1 (332) 302-6211 linkedin.com/in/issachenderson Schedule a Call Download Resume (PDF)