Network · Systems · Infrastructure — New York, NY

Issac
Henderson

7 years fixing what's broken, building what's needed, and securing what matters — across enterprise networks, systems administration, and identity & access. CCNA in progress. Ready now.

Open to Roles CCNA — In Progress AWS Solutions Architect BICSI INST1 OSHA 30 · SST 40 MSP · Enterprise · IAM
See My Work Download Resume
7+
Years in IT
50+
Client Sites (MSP)
10K+
Users Secured
99.97%
SLA Uptime
What I Do

Network. Systems. Security.

I'm targeting network admin, sysadmin, and infrastructure engineer roles — and I bring the hands-on experience to back it up from day one.

Network Operations
Routing, switching, VLANs, DHCP, firewall management, and outage escalation across 50+ client sites at an MSP. CCNA coursework ongoing — OSPF, ACLs, and beyond.
CiscoSonicWallVLANsOSPFACLsSophos
Systems Administration
Windows Server, Active Directory, Group Policy, Office 365, and PowerShell scripting. Managed multi-tenant environments for MSP clients using Datto RMM.
Windows ServerAD/GPOPowerShellDatto RMMO365
Identity & Access (IAM)
2 years managing enterprise Okta for 10,000+ users at Wells Fargo — SSO, MFA, lifecycle management, CyberArk PAM, and Zero Trust access control.
OktaCyberArkAzure ADMFAZero Trust
About

The Quick Version

New York-based IT professional with 7 years of real-world experience — MSP-level troubleshooting, enterprise IAM, structured cabling, and server ops across finance, healthcare, and hospitality.

Currently finishing my CCNA (Neil Anderson + NetAcad + Cisco official cert guide + GNS3 labs) and targeting network admin, network engineer, and sysadmin roles. Long-term goal is cloud — but I'm building the network foundation first, the right way.

I document everything. I lab everything. I'm not waiting to be ready — I'm ready.

Cisco CCNA — Active Study
Neil Anderson · NetAcad · Official Cert Guide · GNS3 Labs
Progress
issac@nyc:~$
$whoami
→ Network & Systems Engineer, New York NY
$cat target_roles.txt
→ Network Admin · Sysadmin · NOC Engineer · Infrastructure
$cat certifications.txt
✓ AWS SAA  ·  ✓ BICSI INST1  ·  ✓ OSHA 30
CCNA — in active progress
$ping buildwithissac@gmail.com
PONG — ready.
Location
New York, NY — open to remote
Experience

Work History

Apr 2022 – Nov 2023
Wells Fargo
IAM Administrator · Remote
  • Managed Okta SSO and MFA for 2,000+ users — lifecycle provisioning, third-party integrations, and compliance enforcement in a regulated financial environment.
  • Secured identity access for 10,000+ global users across Okta, CyberArk PAM, Citrix, and Azure AD — maintaining 99.97% uptime.
10,000+ Users · 99.97% SLA
Jul 2021 – Apr 2022
Resource Computer Solutions
Network & Sysadmin · Dallas, TX (MSP)
  • Managed network security, routing, and Office 365 across 50+ client sites in a multi-tenant MSP — primary escalation engineer for outages.
  • Resolved routing failures, DHCP exhaustion, and SonicWall appliance outages under time pressure.
  • Wrote PowerShell scripts for overnight NOC monitoring and DR appliance health checks across the client portfolio.
  • Performed on-site low-voltage cabling, UPS racking, and network upgrades; primary vendor liaison.
Level 3 MSP · 50+ Sites
Jan 2026 – Feb 2026
Brooklyn Networks
BICSI INST1 Trainee · NYC
  • Installed BICSI-standard Cat5e/Cat6 and fiber optic cabling — pulling, routing, and terminating at patch panels to commercial specs.
  • Terminated LC/SC fiber; validated loss margins via OLTS testing. Built ANSI/TIA-607 grounding systems and applied firestopping.
BICSI INST1 Certified
Nov 2023 – Feb 2024
BioLife Plasma Services
Enterprise Escalation Analyst · Remote
  • Tier 2 escalation — 50–100 ServiceNow tickets daily at 95% first-contact resolution.
  • Built Salesforce KB articles that cut three recurring ticket categories by 30%.
95% FCR · 30% Ticket Reduction
Oct 2016 – May 2021
Topgolf
Support Operations Specialist · Remote
  • Designed and deployed Google Workspace and IVR call routing across 60+ venues nationwide — cut call processing time by 85%, saving ~16,170 hours annually.
16,170 Hours Saved Annually
Skills

Technical Stack

Networking
Cisco Routing/Switching SonicWall Firewall VLANs / DHCP / DNS TCP/IP OSPF (CCNA) ACLs (CCNA) Sophos NOC Operations PoE
Systems
Windows Server Active Directory Group Policy (GPO) PowerShell Datto RMM SCCM Office 365 Google Workspace ServiceNow
Security & IAM
Okta SSO/MFA CyberArk PAM Azure AD Citrix Zero Trust IAM Lifecycle AWS SAA-C03
Physical Infrastructure
Cat5e/Cat6/Fiber BICSI Standards OLTS / VFL Testing 110/66 Punch-Down UPS / Rack Build ANSI/TIA-607 Firestopping
Credentials

Certifications

Cisco
CCNA — Cisco Certified Network Associate
In Active Progress
Amazon Web Services
AWS Certified Solutions Architect – Associate
Certified
BICSI
BICSI Installer 1 (INST1)
Certified
Safety
OSHA 30-Hour Construction
Certified
NYC
40-Hour Site Safety Training (SST)
Certified
Dallas College
AAS · Sys Admin + Cisco ICND1 & ICND2
Completed
Let's Talk
Open to roles.
Starting now.

Network admin, NOC engineer, sysadmin, IT infrastructure — New York or remote. I move fast and I'm ready to contribute from week one.

Send Me a Message
buildwithissac@gmail.com +1 (332) 302-6211 linkedin.com/in/issachenderson Book a 30-minute call Download Resume (PDF)