Portfolio

Selected
Projects

Real-world infrastructure, security, and systems work — built, deployed, and measured.

issac@nyc:~
$ls projects/
01_okta-iam-platform/
02_msp-network-ops/
03_backbone-cabling/
04_noc-automation/
05_topgolf-ivr-deploy/
06_biolife-kb-itsm/
07_dell-server-restore/
08_rj45-fabrication/
09_110-66-terminations/
$
02
Network Infrastructure
2021 – 2022
Multi-Site MSP Network Operations
Managed network infrastructure, security, and Office 365 across 50+ client sites in a multi-tenant MSP environment using Datto RMM. Senior escalation point for site-wide outages including routing failures and DHCP scope exhaustion.
SonicWallDatto RMMSophosDHCPVLANs
  • 50+ distinct client sites managed concurrently
  • Resolved routing failures, DHCP exhaustion, and firewall outages
03
Structured Cabling
2026
Backbone Cabling from TRs/TE to SIM ER
Deployed backbone copper and fiber infrastructure across a hierarchical star network — running Cat 6 and OM4 fiber from the central Equipment Room to multiple TRs and TEs, all through conduit and terminated at patch panels per ANSI/TIA-568.
BICSICat 6OM4 FiberANSI/TIA-568Patch PanelsHierarchical Star
View full case study
04
Automation
2021 – 2022
NOC Server Health Automation Scripts
Authored PowerShell automation scripts to monitor server health and bootability across a multi-client MSP portfolio. Scripts reduced manual NOC check time and flagged issues proactively.
PowerShellDattoNOCWindows Server
  • Automated DR appliance integrity verification across all sites
  • Reduced manual overnight NOC checks significantly
05
Automation / Operations
2016 – 2021
Nationwide Google Workspace and IVR Deployment — Topgolf
Designed and deployed Google Workspace architecture and IVR call routing logic across 60+ Topgolf venues nationwide. Transformed a manual sticky-note workflow into a centralized, standardized knowledge base.
Google WorkspaceIVRGoogle Sites
  • 85% reduction in call processing time
  • 16,170 operational hours saved annually
  • 60+ venues standardized on one platform
06
ITSM / Support Ops
2023 – 2024
ServiceNow KB and Ticket Reduction — BioLife
Built a structured Salesforce knowledge base and ticketing templates for BioLife Plasma Services. Identified top recurring issue categories and created resolution playbooks that measurably reduced escalation volume.
ServiceNowSalesforce KBITSM
  • 30% reduction in 3 major recurring ticket categories
  • 95% first-contact resolution rate on complex blockers
07
Hardware / Server Ops
2026
Dell Server No VGA & OS Restoration
Diagnosed and resolved a no-POST / no-VGA condition on a Dell rack server caused by a faulty RAM module, then repaired Windows Server OS corruption via WinRE — bringing the system from dead screen to full login.
Dell PowerEdgeIPMIRAM DiagnosticsWinREWindows Server
View full case study
08
Structured Cabling
2026
RJ45 Cable Fabrication (T568B)
Fabricated custom-length Cat 6 Ethernet patch cables using the T568B wiring standard — stripped, aligned, terminated into RJ45 modular plugs, crimped, and verified with a Klein Scout Pro 3 tester. All pins passed continuity and wiremap.
Cat 6T568BRJ45Klein ToolsScout Pro 3
View full case study
09
Structured Cabling
2026
110 & 66 Patch Panel Terminations
Terminated Cat 5e/Cat 6 cabling on both 110-style wiring blocks and 66-style punch-down blocks using a standard impact tool — maintaining proper pair mapping and color code compliance for voice and data circuits.
110 Block66 BlockPunch-DownT568BVoice/Data
View full case study
03
Case Study
Backbone Cabling from TRs/TE to SIM ER
Cat 6 OM4 Fiber BICSI
Case Study — 03

Backbone Cabling from TRs/TE to SIM ER

Structured copper and fiber backbone deployment across a hierarchical star network, built to ANSI/TIA-568 and BICSI standards.

Equipment Room — full rack with switches, fiber panels, and backbone terminations
Sections
01 The Challenge 02 The Goals 03 Our Approach
The Challenge

The lab's hierarchical network required a reliable backbone to connect two Telecommunications Rooms (TRs) and a Telecommunications Enclosure (TE) back to the central SIM Equipment Room (SIM ER). All cabling needed to be routed through a conduit cross box for protection, organization, and future serviceability — then installed, terminated, tested, certified, and commissioned to bring the network live.

The Goals
  • Deliver standards-compliant, future-proof cabling infrastructure
  • Support high-speed data, voice, and video applications
  • Create a scalable, easily maintainable network backbone
  • Ensure all work meets ANSI/TIA-568 and BICSI compliance
Our Approach

We ran 6 Cat 6 cables and 2 OM4 multimode fiber cables from each TR and the TE back to the SIM ER, all routed through the central conduit cross box. Cat 6 twisted-pair was terminated using both T568A and T568B configurations, and OM4 fiber was pulled to replace the existing OS1 single-mode runs for higher bandwidth capacity.

All horizontal and backbone cabling was terminated at patch panels for clean cross-connects and simplified future moves/adds/changes. We built a hierarchical star topology by interconnecting individual star topologies — providing excellent scalability, performance, fault isolation, and simplified troubleshooting compared to flat or bus designs.

Cabling Media
Cat 6 UTP • Coaxial (F-conn) • OM4 Multimode Fiber
Standards
ANSI/TIA-568 • BICSI Installation & Testing
Topology
Hierarchical Star — ER → TRs/TEs → Work Areas
Camera Feed Verification
Phone Confirmation
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07
Case Study
Dell Server No VGA & OS Restoration
Dell PowerEdge WinRE
Case Study — 07

Dell Server No VGA & OS Restoration

No POST, no video output, corrupted OS — diagnosed faulty RAM via systematic isolation, then restored Windows Server through WinRE recovery.

Dell server open on workbench with POST screen showing successful boot
Sections
01 The Challenge 02 The Diagnosis 03 The Fix 04 The Result
The Challenge

A Dell rack server in the lab failed to display any video output (VGA) on boot. The system was stuck in a boot loop/hang state — no BIOS, no OS, just a black screen. Initial remote checks via IPMI confirmed the server was receiving power but failing to initialize video.

The Diagnosis

Started with a CMOS battery test to rule out BIOS configuration resets or low-voltage issues — battery was nominal, issue persisted. Next, performed a full reseat of all memory modules. Video output returned intermittently but failed again on subsequent re-seats, pointing to a hardware fault rather than a loose connection.

Systematically removed individual RAM sticks to isolate the defective component. Identified and removed one faulty module — the server immediately POSTed with constant, stable video output, now reporting 2 GB instead of the original 6 GB (lab machine, so the reduced capacity was acceptable).

The Fix

With hardware resolved, a second problem surfaced: the repeated failed boot attempts from the bad RAM had corrupted the Windows Server OS files, preventing a successful boot even after the hardware fix.

Accessed the Windows Recovery Environment (WinRE) via the pre-boot menu, executed Startup Repair and recovery tools to scan and rebuild the boot configuration data, then restored OS integrity. After restarting, booted into Safe Mode (Network Enabled) first to verify stability, then did a standard restart — server booted straight to the login screen.

The Result
  • Hardware: Server powers on with stable video output and passes POST
  • OS: System boots consistently to the Windows Server login screen
  • Network: Server fully operational — login was halted only by the AD lab network configuration (isolated test environment, no Domain Controller reachable), confirming the repair was a complete success
Root Cause
Faulty RAM Module • OS Boot Corruption
Tools Used
IPMI • CMOS Tester • WinRE • Startup Repair
Outcome
Full POST • OS Restored • Server Operational
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08
Case Study
RJ45 Cable Fabrication (T568B)
Cat 6 T568B RJ45
Case Study — 08

RJ45 Cable Fabrication

Custom Cat 6 Ethernet patch cable — stripped, aligned to T568B, terminated, crimped, and verified pass on all 8 pins.

RJ45 plug close-up showing T568B pin seating
Sections
01 The Challenge 02 The Goals 03 Our Approach
The Challenge

Fabricate a custom-length Cat 6 Ethernet patch cable from bulk cable stock, ensuring full data continuity and proper pin mapping to the T568B wiring standard — the industry standard for commercial structured cabling.

The Goals
  • Produce a working straight-through Cat 6 patch cable
  • Follow T568B color code on both ends
  • Pass continuity and wiremap testing on all 8 pins with no shorts, opens, or split pairs
Our Approach

Stripped approximately 1.5 inches of outer PVC jacket using a cable jacket stripper, taking care not to nick internal conductors. Untwisted the four pairs (Green, Orange, Blue, Brown), removed the internal spline separator, and arranged all 8 wires in T568B order: White/Orange, Orange, White/Green, Blue, White/Blue, Green, White/Brown, Brown.

Straightened and trimmed conductors flush with electrician's scissors for even insertion depth, then inserted into the RJ45 (8P8C) modular plug — verifying the cable jacket extended past the strain relief tab. Crimped with a Klein Tools ratcheting crimper to drive gold-plated contact pins into conductors and lock the strain relief.

Tested with a Klein Tools Scout Pro 3: connected both ends between the main tester and remote receiver. LCD confirmed "Pass" with mapped indicators 1 through 8 — no shorts, opens, or split pairs detected.

Standard
T568B • Cat 6 UTP
Tools
Klein Ratcheting Crimper • V-Notch Scissors • Jacket Stripper
Verification
Klein Scout Pro 3 • Pass — All 8 Pins
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09
Case Study
110 & 66 Patch Panel Terminations
110 Block 66 Block
Case Study — 09

110 & 66 Patch Panel Terminations

Hands-on termination of Cat 5e/Cat 6 cabling on both 110-style wiring blocks and legacy 66-style punch-down blocks for voice and data circuits.

110 block with color-coded pair terminations
Sections
01 The Challenge 02 The Goals 03 Our Approach
The Challenge

Terminate multi-pair cabling on both modern 110-style wiring blocks (used for structured data cabling) and legacy 66-style punch-down blocks (traditionally used for telephony/voice circuits). Both block types require precise pair mapping, correct color code adherence, and clean terminations using a standard impact punch-down tool.

The Goals
  • Terminate cabling on 110 blocks following the T568B color code
  • Terminate cabling on 66 blocks following standard 25-pair color code
  • Maintain proper pair mapping with no split pairs or crossed conductors
  • Build familiarity with both modern and legacy termination methods
Our Approach

For the 110 block terminations, stripped back the cable jacket, fanned out individual pairs, and seated each conductor into the correct slot on the 110 wiring block following T568B color code. Used a standard impact tool to punch down and trim conductors in a single motion, ensuring solid contact with the IDC (insulation displacement connector) blades.

For the 66 block terminations, followed the same preparation process but terminated onto the legacy 66-style block — seating conductors into the clip-style rows and punching down with the impact tool. This block type is commonly found in older telephony and voice installations. Both block types were mounted on a training wall alongside cable management brackets for organized, real-world practice.

Block Types
110 Wiring Block • 66 Punch-Down Block
Tools
Impact Punch-Down Tool • Cable Stripper • Electrician's Scissors
Standards
T568B • 25-Pair Color Code • ANSI/TIA-568
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// More In Progress
More Projects Coming Soon
Currently building CCNA lab environments and network automation projects.
lab.local:~
$git status
ccna-packet-tracer-labs/
network-automation-scripts/
homelab-zero-trust-setup/
$
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